These conditions explain the rights, obligations, and responsibilities of all
parties to this Agreement. Where we use the word "you" or "your" it means the
Customer: "we", "us" or "our" means, as the circumstances require, Shephards
Remove Limited (T/A Beemoved) and/or any of its subsidiaries with whom you are
contracting. We recommend you arrange insurance to cover your goods and/or
premises. We are able to arrange insurance for your benefit upon request. The
insurance will be separate from this contract and subject to the terms and
conditions of that policy. Your attention is drawn to Clauses 8, 9, 10 and 11
which set out our liability to you for loss of or damage to goods and property.
1. Our Quotation
Our quotation, unless otherwise stated constitutes the entire agreement between
the parties together with these terms and conditions but it does not include
customs duties, port charges and inspections or any other fees or taxes payable
to government bodies or otherwise arising from the removal or introduction of
your property into or out of the United Kingdom or any other jurisdiction.
We may change the price or make additional charges if circumstances are found to
apply which have not been taken into account when preparing our quotation and
confirmed by us in writing.
(a) You do not accept our quotation in writing within 28 days, or the work is
not carried out or completed within three months.
(b) Our costs change because of currency fluctuations or changes in taxation or
freight, fuel, ferry or toll charges beyond our control.
(c) The work is carried out outside our normal business hours (08.30-17.30hrs)
at your request.
(d) If you collect some or all of the goods from our warehouse, we are entitled
to make a charge for handing them over.
(e) We supply any additional services, including moving or storing extra goods
(these conditions apply to such work).
(f) The stairs, lifts or doorways are inadequate for free movement of the goods
without mechanical equipment or structural alteration, or the approach, road or
drive is unsuitable for our vehicles and/or containers to load and/or unload
within 20 metres of the doorway.
(g) We have to pay parking or other fees, fines or congestion charges in order
to carry out services on your behalf.
(h) There are delays or events outside our reasonable control which increase or
extend the resources or time allowed to complete the agreed work.
(i) Extra fuel charges apply when travelling outside a 10 miles radius from
pickup postcode to delivery postcode.
(j) There is a minimum charge of £56 (per half tonne) for taking goods to a
refuse/recycling centre (fees may be substantially higher).
(h) If our drivers arrive at the premises and are unable to load/unload because
the keys for the premises are not available and the delay lasts for more than 20
minutes, our driver will leave but the transport charge will be charged to you.
If a future time is later arranged, there will be an additional transport
In any such circumstances, adjusted charges will apply and become payable.
2. Work not included in the Quotation
Unless agreed by us in writing, we will not:
(a) Disconnect, re-connect, dismantle or re-assemble appliances, fixtures,
fittings or equipment.
(b) Take up or lay fitted floor coverings.
(c) Move items from a loft, unless properly lit and floored and safe access is
(d) Move or store any items excluded under Clause 5.
(e) Dismantle or assemble garden furniture and equipment including but not
limited to: sheds, greenhouses, garden shelters, outdoor play equipment and
Our staff are not authorized or qualified to carry out such work. We recommend
that a properly qualified person is separately employed by you to carry out
3. Your responsibility
It will be your sole responsibility to:
(a) Arrange adequate insurance cover for the goods submitted for removal transit
and /or storage, against all insurable risks as our liability is limited under
(b) Obtain at your own expense, all documents, permits including parking or
visitor permits or vouchers or relevant change for the parking metres,
permissions, licences, customs documents and any other documents necessary for
the removal to be completed. This includes reserving a suitable parking
place/suspension bay within close proximity of the property for our vehicles.
(c) Be present or represented during the collection and delivery of the removal
. We are not responsible for any goods if the location or property is left
(d) Ensure authorized signature on agreed inventories, receipts, waybills, job
sheets or other relevant documents by way of confirmation of collection or
delivery of goods.
(e) Take all reasonable steps to ensure that nothing that should be removed is
left behind and nothing is taken away in error.
(f) Arrange proper protection for goods left in unoccupied or unattended
premises, or where other people such as (but not limited to) tenants or workmen
are, or will be present.
(g) Prepare adequately and stabilize all appliances or electronic equipment
prior to their removal.
(h) Empty, properly defrost and clean refrigerators and deep freezers. We are
not responsible for the contents.
(i) Provide us with a contact address for correspondence during removal transit
and/or storage of goods.
4. Goods not to be submitted for removal or storage
Unless previously agreed in writing by a director or other authorized company
representative, the following items must not be submitted for removal or storage
and will under no circumstances be moved or stored by us. The items listed below
may present risks to health and safety and of fire.
(a) Prohibited or stolen goods, drugs, pornographic material, potentially
dangerous, damaging or explosive items, including gas bottles, aerosols, paints,
firearms and ammunition.
(b) Jewellery, watches, trinkets, precious stones or metals, money, deeds,
securities, stamps, coins, or goods or collections of any similar kind.
(c) Plants or goods likely to encourage vermin or other pests or to cause
infestation or contamination.
(d) Perishable items and/or those requiring a controlled environment.
(e) Any animals, birds or fish.
(f) Goods which require special licence or government permission for export or
If we do agree to remove such goods, we will not accept liability for loss or
damage unless we are negligent or in breach of contract, in which case all these
conditions will apply.
If you submit such goods without our knowledge we will make them available for
your collection and if you do not collect them within a reasonable time we will
apply for an appropriate court order to dispose of any such goods found in the
consignment without notice. You will furthermore pay to us any charges,
expenses, damages, legal costs, interest or penalties incurred by us.
You are responsible for obtaining all permits, licences or any other documents
required to transport your goods into another jurisdiction than England and
Wales. We are not responsible for any loss of damage caused by failure to do so,
including, but not limited to, the confiscation of your goods. Further, you will
indemnify and holds us harmless in respect of any loss, damage or costs caused
by your failure to obtain such permissions, including, but not limited to, any
5. Ownership of the goods
By entering into this Agreement, you guarantee that:
(a) The goods to be removed and/or stored are your own property, or
(b) The person(s) who own or have an interest in them have given you authority
to make this contract and have been made aware of these conditions.
(c) You will provide us with a full indemnity and pay us in respect of any claim
for damages and/or costs brought against us if the statement in 5 (a) or (b) is
6. Charges if you postpone or cancel the removal
By agreeing to undertake the removal or storage we incur costs in preparing for
it and also lose the opportunity to undertake further work that would use the
same resources. Because of this, we may suffer loss if you cancel this contract
or postpone its performance. The amount we will potentially lose will depend
upon when the cancellation and/or postponement occurs. If you postpone or cancel
this Agreement, we will charge you according to how much notice is given.
"Working days" refer to the normal working week of Monday to Friday and excludes
weekends and Public Holidays.
More than 7 working days before the removal was due to start: £20 Administration
If less than 7 days, the amount payable will be calculated on the amount of
notice provided but will be not more than 50% of the removal charge.
Within 24 hours, 100% of the removal charge.
Unless otherwise agreed by us in writing:
(a) We require a £20.00 deposit which will be deducted from the card provided to
secure the move and require full balance payment immediately upon completion of
the move. Payment will be taken from the debit/credit card details supplied to
secure the booking. We do not accept cheques.
If we have agreed to invoice you, payment terms are 7 days from the date of the
invoice. In the event that no payment is received within this time, payment will
be taken from the credit or debit card supplied at the time of booking.
If you have agreed a QUOTED removal at the time of booking, the greater of (a)
50% of the QUOTED price or (b) payment will be taken from the debit/credit card
the day before commencement of the removal with the remaining 50% being paid
upon completion of the removals or storage.
If you have agreed an invoiced QUOTED removal : 50% of payment will be invoiced
at the time of booking and before the removal is carried out with the remaining
50% of payment due within 7 days after completion of the removal or storage.
(b) You may not withhold any part of the agreed price.
(c) In respect of all sums which are overdue to us, we will charge interest on a
daily basis calculated at 2% per annum above the prevailing base rate for the
time being of Barclays Bank plc.
(d) All discussions regarding payment must be with an authorized representative
of the Company and not with the Staff carrying out the removal or storage.
(e) There is a minimum period allotted for the removal or storage of two hours.
(f) All removals and storage prices are inclusive of VAT.
(g) We reserve the right to set off any charges which might otherwise be due to
you, any sums due to us from you in relation the contract or any other contract
between you and us.
8. Determination of amount of our liability for loss or damage
If you have requested us to arrange separate insurance cover for your goods,
then you must exhaust all remedies available to you under the terms and
conditions of that separate insurance cover before making any claim against us
or seeking any remedy from us.
Otherwise, our liability to you is to be determined in accordance with this
Clause 8 and Clause 10.
In the event of direct loss (excluding any consequential losses) of or damage to
your goods caused by negligence on our part, our liability to you is to be
assessed as a sum equivalent to the cost of their repair or replacement, taking
into account their age, wear and tear, depreciation and condition immediately
prior to their loss or damage, subject to a maximum liability of £40 per item.
For the avoidance of doubt, all liability and compensation for loss shall be
calculated as above and not on a "new for old" basis.
We will always seek to repair a good in the first instance in which case the
damage will be limited to the repair costs.
We do not accept liability for loss of or damage to goods confiscated, seized,
removed or damaged by Customs Authorities or other Government Agencies unless we
have been negligent or in breach of contract.
We will accept liability for loss or damage:
(a) arising from our negligence whilst the goods are in our physical possession,
(b) whilst the goods are in the possession of others if the loss or damage is
established to have been caused by our failure to pack the goods to a reasonable
standard where we have been contracted to pack the goods that are subject to the
(c) Where we engage an international transport operator, shipping company or
airline to convey your goods, to the place, port or airport of destination, we
do so on your behalf and subject to the terms and conditions set out by that
(d) If the carrying vessel should for reasons beyond the carriers control fail
to deliver the goods or route them to a place other than the original
destination, you may have limited recourse against the carrier depending upon
the carriers terms and conditions of carriage. You may be liable for General
Average contributions (eg the costs incurred to preserve the vessel) and salvage
charges or the additional cost of onward transmission to the place, port or
airport of destination. These are insurable risks and it is your responsibility
to arrange adequate marine/transit cover.
An Item is defined as :-
The entire contents of a wardrobe, drawer, box, parcel, package, carton, or
similar container; and
Any other object or thing that is moved, handled or stored by us.
9. Damage to premises or property other than goods
Because third party contractors are frequently present at the time of collection
or delivery, our liability for loss or damage is limited as follows:
If we cause loss or damage to premises or property other than goods for removal
as a result of our negligence or breach of contract, our liability shall be
limited to making good the damaged area only provided that we are not liable for
the first £250 of any claim.
If we cause damage as a result of moving goods under your express instruction,
against our advice, and where to move the goods in the manner instructed is
likely to cause damage, we shall not be liable.
If we are responsible for causing damage to your premises or to property other
than goods submitted for removal and/or storage, you must note this on the
worksheet or delivery receipt as soon as practically possible or within a
reasonable time. This is fundamental to the Agreement.
10. Exclusions of liability
In respect of our liability, we will not be liable for loss of or damage to your
goods as a result of non delivery or mis delivery, unless we have been
We shall not be liable for loss or damage caused by fire or explosion. It is
your responsibility to insure your goods against fire or explosion.
We will not be liable for any loss of, damage to, or failure to produce the
following goods :-
(a) Bonds, Securities, Stamps of all kinds, Manuscripts or other Documents or
Electronically held Data Records, Mobile Telephones;
(b) Plants or goods likely to encourage vermin or other pests or to cause
infestation or contamination;
(c) Perishable items and/or those requiring a controlled environment;
(d) Furs exceeding £100 in value, Jewellery, Watches, Precious Stones and
Metals, Money, Coins, Deeds;
(e) Any animals, birds or fish.
We will not be liable for any loss of, damage to, or failure to produce the
goods if caused by any of the following circumstances:-
(a) By war, invasion, acts of foreign enemies, hostilities (whether war is
declared or not), civil war, terrorism, rebellion and/or military coup, Act of
God, fires, flood, tempest or other adverse weather conditions, industrial
action or other such events outside our reasonable control;
(b) Loss or damage arising from Chemical, Biological, Bio-chemical, Radioactive,
Electromagnetic activity and or weapons and Cyber Attack;
(c) Perishable items and/or those requiring a controlled environment;
(d) Indirect or consequential loss of any kind or description including loss of
profits; business interruptions; loss of contracts; or loss of revenue
whatsoever and howsoever arising;
(e) By normal wear and tear, natural or gradual deterioration, leakage or
evaporation or from perishable or unstable goods. This includes goods left
within furniture or appliances;
(f) By vermin, moth, insects and similar infestation, damp, mould, mildew or
(g) By cleaning, repairing or restoring unless we arranged for the work to be
(h) By change to atmospheric or climatic conditions such as dampness, mould,
mildew, rusting, tarnishing, corrosion or gradual deterioration unless directly
linked to ingress of water;
(i) For any goods in wardrobes, drawers or appliances, or in a package, bundle,
carton, case or other container not both packed and unpacked by us;
(j) Loss of or damage to china, glassware and fragile items unless they have
been both professionally packed and unpacked by us or our Subcontractor. In the
event of an accident involving an owner packed container where damage would have
occurred irrespective of the quality of the packing, then our liability is
limited to £100 or its actual value whichever is less;
(k) For electrical or mechanical derangement to any appliance, instrument,
clock, computer or other equipment unless there is evidence of related external
(l) Loss or damage of motor vehicles caused by scratching, denting and marring
unless you obtain from us a pre-collection condition report;
(m) Loss or damage to a vehicle whilst being driven or for the purpose of being
driven under its own power other than for the purpose of loading onto or
unloading from the carrying conveyance or container. Loss or damage sustained by
accessories and removable items unless lost with the vehicle;
(n) For any goods which have a pre-existing defect or are inherently defective;
(o) For any goods not delivered or mis �delivered;
(p) For complying with any acts, regulations, bye laws, orders or restrictions
imposed by any government or authority (public or local); and
(q) Theft of any goods.
No staff member shall be separately liable to you for any loss, damage, mis-delivery,
errors or omissions under these terms.
Our liability will cease upon handing over goods from our warehouse or upon
completion of delivery.
11. Time limit for claims
For goods which we deliver, you must notify us in writing of any visible loss,
damage or failure to produce any goods at the time of delivery.
If you or your agent collect the goods, you must notify us in writing of any
loss or damage at the time the goods are handed to you or your agent.
Notwithstanding clauses 9, 10 and 11 we will not be liable for any loss of or
damage to the goods unless a claim is notified to us, or to our agent or the
company carrying out the collection or delivery of the goods on our behalf, in
writing as soon as such loss or damage is discovered (or with reasonable
diligence ought to have been discovered) and in any event within seven (7) days
of delivery of the goods by us.
The time limit for notifying us of your claim may be extended upon receipt of
your written request provided such request is received within seven (7) days of
delivery. Consent to such a request will not be unreasonably withheld.
12. Delays in transit
Other than by reason of our negligence or breach of contract, we will not be
liable for delays in transit. Without prejudice to the generality of the
foregoing, we will not be responsible for delays in shipping transit of goods
Job arrival times are estimates only. We do our best to be on time, but
circumstances beyond our control may cause delays. No discounts are offered.
If through no fault of ours we are unable to deliver your goods, we will take
them into store. The Agreement will then be fulfilled and any additional
service(s), including storage and delivery, will be at your expense.
13. Our Right to Hold the Goods (lien)
We shall have a right to withhold and/or ultimately dispose of some or all of
the goods until you have paid all our charges and any other payments due under
this or any other Agreement. These include any charges that we have paid out on
your behalf. While we hold the goods you will be liable to pay all storage
charges and other costs incurred by our withholding your goods and these terms
and conditions shall continue to apply.
If there is a dispute arising from this Agreement, which cannot be resolved
between the parties or by any Applicable Dispute Resolution Scheme, it may
(without prejudice to any other claim procedures available to either party) be
referred by either party to an Arbitration seated in London, England (within the
meaning of the Arbitration Act 1996) where the case will be independently
determined by an arbitrator agreed by the parties, or failing such agreement,
nominated by the President of the Chartered Institute of Arbitrators of England
15. Our right to sub-contract the work
We reserve the right to sub-contract some or all of the work; in particular, but
not limited to, the sub-contracting to a third party or parties the shipping of
your goods via sea.
If we sub-contract, then these conditions will still apply save to the extent
that nothing in these terms and conditions shall confer on any other third party
any benefit or right to enforce these terms and conditions.
16. Route and method
We have the discretion to choose the method and route by which to carry out the
Unless it has been specifically agreed otherwise in writing in our Quotation,
other space/volume/capacity on our vehicles and/or the container may be utilized
for consignments of other customers. Doing this does not in any case amend the
initial quotation. Additional charge will apply should you require our staff to
load more than what was agreed in your initial quotation.
If you stipulate the routes/procedures or facilities to be used and or followed,
you will be liable for any loss or damage or other consequences resulting from
our compliance or attempts to comply with such stipulations.
17. Applicable law
This contract, and all disputes arising out of the performance of it, shall be
governed by and construed in accordance with the laws of England. The parties
submit to the exclusive jurisdiction of the English Courts to resolve any and
all disputes in relation to this contract, including, but not limited to, its
18. Your forwarding address
If you send goods to be stored, you must provide an address for correspondence
and notify us if it changes. All correspondence and notices will be considered
to have been received by you seven days after sending it to your last address
recorded by us.
If you do not provide an address or respond to our correspondence or notices, we
may publish such notices in a public newspaper in the area to or from which the
goods were removed. Such notice will be considered to have been received by you
seven days after the publication date of the newspaper.
Note: If we are unable to contact you, we will charge you any costs incurred in
establishing your whereabouts.
19. List of goods (inventory) or receipt
A list of goods (inventory) is not produced unless requested in writing.
Where we produce a list of your goods (inventory) or a receipt and send it to
you, it will be accepted as accurate unless you write to us within 10 days of
the date of our sending, or a reasonable period agreed between us, notifying us
of any errors or omissions.
20. Revision of storage charges
We review our storage charges periodically. You will be given 30 days writing of
21. Access to Storage
We require three business days notice to access or remove goods from storage.
22. Our right to Sell or dispose of the Goods
If payment of our charges relating to your goods is in arrears, and on giving
you three months notice, we are entitled to require you to remove your goods
from our custody and pay all money due to us. If you fail to pay all outstanding
amounts due to us, we may sell or dispose of some or all of the goods without
further notice. The cost of the sale or disposal will be charged to you. The net
proceeds will be credited to your account and any eventual surplus will be paid
to you without interest. If the full amount due is not received, we may seek to
recover the balance from you.
If you fail to collect the goods from storage as agreed, we reserve the right to
sell the goods. The net proceeds will the credited as above.
If payments are up to date, we will not end this contract except by giving you
three months notice in writing. If you wish to terminate your storage contract,
you must give us at least 10 working days notice. If we can release the goods
earlier, we will do so, provided that your account is paid up to date. Charges
for storage are payable to the date when the notice should have taken effect.
We reserve the right to refuse, cease or to stop the job at any time if our
staff are verbally or physically abused. You will be required to pay 100% of the
removal charges as well as any additional costs incurred whilst carrying out the
move on your behalf.
24. Validity and Severance
If any of these provisions is held to be illegal or unenforceable, in whole or
in part, under and enactment or rule or law, then that provision shall to the
extent necessary and insofar as permitted by law (i) be deemed not to form part
of these terms and conditions; and (ii) be deemed to be replaced by such
provision as is valid and enforceable and which is as close as permissible to
the invalid or unenforceable provision. The validity and enforceability of the
remainder of these Conditions shall not be effected.
For the avoidance of doubt, although this contract is governed exclusively by
the laws of England and Wales, if there are any mandatory rules of a foreign
jurisdiction which are found to apply to this contract nonetheless, and if such
mandatory rules render any provision of this contract illegal or unenforceable,
than that provision shall to the extent necessary and insofar as permitted by
the law governing this contract (i) be deemed not to form part of these terms
and conditions; and (ii) be deemed to be replaced by such provision as is valid
and enforceable and which is as close as permissible to the invalid or
unenforceable provision. The validity and enforceability of the remainder of
these Conditions shall not be affected.
25. Variation of these Terms and Conditions
Variations to these Terms and Conditions may only be made in writing by the
Managing Director or the Finance Manager of Shephards Remove Limited and only by
express reference to this provision.